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December 11 2023
December 11 2023
How Pringle Robotics Collaborates With Facilities to Ensure Ideal Integration
Large or small, robot fleet or singular unit, Pringle Robotics ensures every customer engagement results in expert collaboration, ideal integration, and continuous support. Unlike some suppliers, we never sell a robot and walk away. We’re in this for the long haul. We also won’t sell or lease the “wrong” robot for the facility. Each BoT deployed must be the right solution for a facility’s size, traffic levels, and automation needs. And our customer engagements don’t end once the paperwork is signed. We set our clients up for success with an industry-leading program of fleet integration, monitoring, and comprehensive support.
Read on to learn about the steps we take to ensure a perfect fit, from initial discovery through final deployment and beyond.
Discover
During this first, crucial stage, members of our sales team, system engineers, and robotics support specialists work closely with business owners or facility managers to understand needs and gaps that can be solved through automation. In the case of autonomous cleaning robots, we learn about current cleaning procedures and workflows, discover the unique characteristics of each facility, and identify ideal areas for autonomous cleaning, recommending the right robot(s) for the job.
We consider aspects such as:
- Flooring type and flooring variety
- Usage patterns of different facility areas
- Potential obstacles in cleaning areas
During the Discovery stage we also identify staff members who will become the facility’s frontline robot operators. Once these staff members are in place, we begin training them on robot operation, working together to program their BoTs with the appropriate maps and tasks. We then begin conducting test runs, refining maps and functionality where needed.
Deploy
During this next phase, we work with robot operators and managers to fully deploy, monitor and evaluate the robots, fine tuning routes and specifications where necessary. This phase involves heavy collaboration, a bit of trial and error, dynamic refinement, and a willingness to adapt workflows to the unique requirements of the facility.
While while each integration phase is tailored to the unique facility/client, in general, it contains steps such as:
- Creating detailed SOPs
- Comprehensive onsite and remote support
- Communication and evaluation through regular meetings to review workflows and metrics
Monitor
One of the unique value propositions that Pringle Robotics brings to each client engagement is our suite of industry-leading integrations for optimum custodial, EVS, and robot efficiency.
Our proprietary Pringle Network Operations Console (PringleNOC) allows facilities teams to monitor, track, and view detailed task reports from all connected robots and third-party assets. This gives robot operators and facility managers vital insight into actual robot usage, robot health and workflow efficiency, ensuring absolute transparency in facility cleaning operations.
Set Up for Success
If our process sounds intensive, that’s because it is—and by design. We don’t just sell robots. We develop and provide integrated robotic solutions to help your business or facility run at peak efficiency. Without the right planning, training, monitoring, and ongoing support, expensive robotic equipment can easily languish in a storage closet if on-site staff are intimidated by the technology. That’s why—apart from delivering the best in robotic automation—our commitment to comprehensive customer support and education is such a big part of the client onboarding process. While this process might involve fewer steps and a shorter time frame for small facilities vs. large ones, the quality and mission of our services remains the same: setting you up for success, and supporting your facility fully in the integration of robotic solutions.
Want to learn more about the value we add to each customer engagement? Contact us today!
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